Submit a request

We've made some updates to our support request process! In the past, submitting a ticket meant filling in a single text box — this often led to back-and-forth while we figured out the details.

We've changed this so that we can ask you the right questions upfront, get your request to the right team immediately, and resolve your issue faster. It takes an extra minute, but it means less waiting on your end. Thanks for helping us help you better!

Please tell us what kind of help you need

Let us know what Intiveo feature this request is for

Please provide as many patient examples as possible

Let us know the date and time of the patients appointment(s)

Let us know the date and time you’d like this sent. We’re good, but we can’t read minds.

Let us know which cell phone number to send a test message to

Please include your first name.

Please only tick this box for emergencies such as Intiveo is down, experiencing connection issues, or reminders aren't being sent.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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