What is Intiveo Voice?

Intiveo Voice is an add-on feature that integrates Intiveo with your VoIP phone service making it easier to manage patient communications directly from your phone system!

With Intiveo Voice, you can:

• Identify incoming callers by automatically matching phone numbers to patient records in Intiveo.

• Receive task suggestions based on who’s calling, so you’re prepared while on the line.

• Follow up on missed calls with a convenient task list.

• Access voicemails and call recordings with added context from your Practice Management System (PMS).

• Quickly look up call history and contact info for patients, referred patients, and referral partners.

• Automatically send follow-up texts to missed callers using Intiveo's built-in Chat feature.

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Device Compatibility: Softphones & Hardphones

Intiveo Voice works with both softphones and hardphones, provided your phone service is through RingCentral.

• Softphone: Use the RingCentral desktop app with a headset

• Hardphone: Use a physical handset that connects through RingCentral

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Learn More

Explore these helpful guides to get started:

• Setting Up Intiveo Voice

• Caller ID+

• Navigating the Profile Panel

• Callback Tasks and All Calls Logs

• Automated Missed Phone Call Text Message

• VoIP Partners Supported

• Intiveo Voice FAQ